M Benotmane, Romford
I went into the store for 2 tankards as thank you presents for members at my club. The staff were very friendly and helpful showing me the catalogue, talking me through the range of glass and metal tankards, and showing me examples of the ones I liked. When I had the 2 I wanted the taller dark haired chap took me to the engraver and helped me choose the lettering I wanted right there on the screen. I was amazed at the level of service, knowledge of products and nice attitude of both staff. I will definitely use the shop again!
Mr Michael Hare, Reading
I came in for a battery replacement and to have a square that had come loose from the date taken out as the hands kept sticking on it. I was quoted £12.95 for the battery and £15 all in. The gentleman checked the battery and showed me it wasn't 'dead' and deftly removed the loose square. He didn't put in a new battery as the watch was still ticking after the original was replaced and only charged me ?3 for removing the loose square.
I wanted to congratulate him on his honesty regarding the battery, the quality of the service and the speed at which the job was done, all while I waited!
Excellent I shall return.
I would like to nominate Ryan for an commendation he was so very helpful, nothing was too much trouble, he made an excellent job of engraving a watch for me.
The staff there are always the same every visit.